Putting children and young people first in the family courts

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Cafcass social media community guidelines

 

Cafcass’ social media accounts are managed by the Cafcass Communications team and are used to share the following:

  • Information about the organisation, including news, blogs and details of projects or events Cafcass is taking part in.
  • General information and news relevant to the sector and Cafcass’ stakeholders.
  • Vacancies and careers material.

We look forward to engaging with our stakeholders across our social media channels, in order to do this safely and respectfully and constructively, we have developed the following guidelines:

 

Language and content

Cafcass will not engage with posts that contain the following:[1]

  • Abusive, obscene, indecent or offensive language, including swear words and derogatory terms based on gender, race or sexuality.
  • Abusive language towards an individual or organisation.
  • Content that is not relevant to the original post.
  • Content which is unlawful.
  • Spam, promotions or advertisements.
  • Content designed to cause disruption to the use of these channels by Cafcass or the other social media users.

Cafcass’ social media channels are not suitable for discussing sensitive personal information. See the appendix for details on where to direct such queries which contact sensitive personal information (such as Freedom of Information requests; Subject Access Requests; or providing feedback or complaints). 

 

Sharing case information

Cafcass will never share information or engage in discussion about individual cases in the family court. Please do not post case information on social media. If case information is disclosed on a Cafcass social media channel it will be removed where possible (on Facebook and LinkedIn) and consideration will be given to any further appropriate action. If you have questions, concerns or other enquiries relating to your case, please contact your Family Court Adviser or email us at webenquiries@cafcass.gov.uk

Cafcass’ social media channels must not be used – by Cafcass or anybody else - to post anything sensitive about the organisation, service users, the government or other bodies. This includes names (of children and service users), confirmation of cases and legally sensitive information.

 

Interaction with other accounts and advertisements

Following an account does not imply any kind of endorsement or reflection of Cafcass’ views.

Comments on Cafcass posts are the views of individuals and don’t represent Cafcass, unless coming from an official Cafcass account.

Any 3rd party advertisements or promotions seen whilst viewing a Cafcass social media channel do not necessarily represent the
views of Cafcass and should not be seen as an endorsement.

 

Monitoring and moderation of accounts

All social media channels are monitored and moderated by the Cafcass Communications Team during regular working hours (Monday – Friday, 9am – 5pm). In exceptional cases, channels may be used outside of office hours such as during events.

We make an effort to respond to genuine questions and comments made on social media, however, this may not always be possible.

Where posts or comments break the community guidelines set out here, moderation action may include:

  • Blocking accounts from interacting with Cafcass accounts
  • Removal of comments or posts
  • Any other appropriate action

Whilst we try not to take such actions, decisions made about removing comments, blocking or reporting users are made at the discretion of the Cafcass Communications team, we will not enter into dialogue on social media or other channels about these decisions.

 

Privacy and security

Your use of social media and linked websites is at your own risk. For security and privacy information please contact the concerned company directly.

Cafcass may record information posted to social media accounts and use that information for reporting, record keeping and monitoring. No attempt will be made to further identify people except where requested and authorised to do so by law.

In rare circumstances, Cafcass may be directed by the court to contact an individual via a social media channel. This will be done as discreetly and sensitively as possible. Contact will always be made through official Cafcass accounts, please do not respond to individual accounts claiming they are acting on behalf of Cafcass. 

 

These guidelines cover all Cafcass social media accounts, currently they are as follows:

  • Twitter
  • LinkedIn
  • YouTube
  • Facebook

 

These guidelines also cover blog comments on www.cafcass.gov.uk

We may at any time, without notice to you, revise these guidelines.

 

 

Appendix 

Contact details for Cafcass

General enquiries: webenquiries@cafcass.gov.uk

Feedback and complaints: /contact-us/feedback-and-complaints.aspx

Freedom of Information Act requests: /leaflets-resources/organisational-material/freedom-of-information.aspx#requestFOI

Subject Access Requests: /leaflets-resources/organisational-material/freedom-of-information/subject-access-request.aspx

Questions about Cafcass’ policies and procedures: policyteam@cafcass.gsi.gov.uk

 



[1] Except where there are safeguarding concerns. Where safeguarding concerns are present, Cafcass’ health and safety and child protection policies will be followed.

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