Putting children and young people first in the family courts


Protecting your information

The nature of the work we carry out with children and families means that we often deal with information that is sensitive and which we wouldn’t want to fall into the wrong pair of hands.


Phone communication

When you speak to Cafcass staff you may be asked some security questions before any case related information can be discussed. This is done to confirm your identity against our records, in order to ensure that your personal information is not shared with anyone who should not have access to it.


Email communication

When we are provided with your email address, we need to verify that it belongs to you before we send you private and confidential information electronically. We will email you and ask you to confirm your identity to our central email address confirmmyemail@cafcass.gsi.gov.uk by providing two pieces of verification, such as your date of birth and your address. Once you have confirmed your identity we will be able to send you information in the quickest and most secure way.


Secure email

We have had measures such as using secure postal services in place for some time now, however we are increasingly sending information by email, as this is quicker and more convenient for the families we work with and other agencies. We’ve therefore introduced an easy to use piece of software that will help ensure that any information sent by email is secure. 

Cafcass uses Egress Switch which allows Cafcass staff to send information securely to external email accounts. All recipients can securely reply to emails sent via Egress Switch for free by following a few simple steps.

The first time someone sends you an email using Egress Switch email you will receive a link that will enable you to set up your account. You only need to provide your email address and create a password – that’s it. For each email you receive after this you will need to sign in with that email address and password to view the email.


A step-by-step guide on setting up an Egress Switch account can be seen in the link below.

Guide: How to Read and Reply to a Switch Email for Free.

Guide: How a recipient can allow a family member or friend to access their emails on a Switch account.

For help with any further questions please see our Egress FAQs.

For technical support with Egress Switch accounts please visit the Egress support: http://www.egress.com/support (live chat); support@egress.com (email); 0871 376 0014 (phone).  If you continue to have questions after viewing the website please contact governance@cafcass.gsi.gov.uk.


Further information

Further information on any data protection issues can be obtained by emailing the Governance Team at governance@cafcass.gsi.gov.uk


Security standards should be followed by those working for Cafcass, and these are set out in the Information Assurance Policy and IT Security Policy in Cafcass policies.


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