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Accessibility statement for Children and Family Court Advisory and Support Service (Cafcass)

How you should be able to use this website 

We want as many people as possible to be able to use this website. You should be able to: 

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We also make the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

Cafcass is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This accessibility statement applies to content published on the www.cafcass.gov.uk domain. It does not apply to websites run by our partners or associated organisations. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons: 

(a) non-compliance with the accessibility regulations 

  • Many documents are in PDF format and therefore may not be accessible by assistive technologies. 
  • Some documents have poor colour contrast. 
  • Some heading elements are not consistent. 

(b) disproportionate burden 

  • No content identified 

(c) the content is not within the scope of the accessibility regulations 

  • Some content is animated, and the animation cannot be paused.  
  • Non-HTML documents published before September 2018 do not need to be accessible unless users need them to use a service. 

Preparation of this accessibility statement 

This statement was prepared in November 2023. 

This website was tested using a mixture of automated and manual tests to check: 

  • colour contrast – using the WCAG contrast plug-in tool in addition to WAVE; 
  • keyboard navigation; 
  • ARIA labels; 
  • screen reader navigation; 
  • zoom ensuring that content (text and image) is not lost up to 400% zoom levels; 
  • layout – ensuring that content is accessible in both portrait and landscape orientations; and 
  • client-side validation of forms. 

The statement was last reviewed on 24 March 2025. 

Feedback and contact information 

In your message, include: 

  • the web address (URL) of the content 
  • your email address and name 
  • the format you need - for example, plain text, braille, BSL, large print. PDF or audio CD 

Reporting accessibility problems with this website 

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).